Privacy Policy

Last updated: January 2024

Introduction

moor-field is committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website or services, you consent to the data practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Submit an enquiry form on our website
• Request a consultation or service
• Communicate with us via email
• Provide banking statements or transaction records for analysis

This information may include your name, email address, contact details, and financial information necessary to provide our fee reduction services.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing behaviour, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To analyse your banking patterns and develop fee reduction strategies
• To communicate with you about your consultation or service
• To improve our website and service offerings
• To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• When necessary to provide our services (e.g., communicating with your financial institution on your behalf, with your authorisation)
• To comply with legal requirements or respond to lawful requests
• To protect our rights, property, or safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, provide our services, and comply with legal obligations. When your information is no longer needed, we securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

Email: [email protected]
Address: Level 12, 45 Collins Street, Melbourne VIC 3000, Australia